Privacy policy

Last Updated: January 11, 2025 This Privacy Policy explains how IRODORI TABLE / pottery & tableware (hereinafter referred to as "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you access irodori-table.com (the “Site”), use our services, make purchases through the Site, or contact us regarding the Site (collectively referred to as the “Services”). For the purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether they are website visitors, customers, or individuals whose information is collected by us under this Privacy Policy. Please read this Privacy Policy carefully. By using or accessing any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, do not use or access any Services. ________________________________________ Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. When changes are made, we will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take other measures as required by applicable laws. ________________________________________ Collection and Use of Personal Information We collect your personal information from various sources to provide our Services as outlined below. The type of information we collect and use depends on how you interact with us. In addition to the specific uses described below, we may use the information we collect about you to communicate with you, improve our Services, comply with applicable legal obligations, enforce our applicable terms of use, and protect or defend our rights, Services, and the rights of users or others. ________________________________________ Personal Information We Collect Information You Provide Directly The information you directly provide to us through our Services may include: • Contact Information: Includes your name, address, phone number, and email address. • Order Information: Includes your name, billing and shipping addresses, payment details, email address, phone number, bank account details, information about purchased products, and payment status. • Account Information: Includes username, password, security questions, and other information used for account security purposes. • Customer Support Information: Includes any messages or requests you send to us, feedback from surveys, and other related data. Some features of our Services may require you to provide certain information. If you choose not to provide this information, you may not be able to access or use those features. Information We Collect About Your Usage We may automatically collect certain information about your interactions with the Services (“Usage Data”). This may include information such as device details, browser type, network connections, IP address, and other related data about how you access and use the Site. We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Information Obtained from Third Parties We may also obtain information about you from external services, such as: • Shopify and other platforms that support our Site and Services. • Payment Processing Services: For order fulfillment and provision of requested products or services, we collect payment details (bank account, credit card, or debit card information). • Online Tracking Technologies: When you access the Site or interact with our emails, we or our external partners may collect certain information using cookies, pixels, and web beacons. All information obtained from third parties will be handled in accordance with this Privacy Policy. See the "Links to External Services" section below for more details. Purposes of Personal Information Usage • Provision of Products and Services We use personal information to provide services in order to fulfill our contracts with customers. This includes payment processing, order fulfillment, sending notifications related to accounts, purchases, returns, exchanges, or other transactions, creating and maintaining accounts, managing other administrative tasks, arranging deliveries, and facilitating the smooth handling of returns, exchanges, or other account-related matters. Additionally, Shopify may enhance the shopping experience by matching customers' accounts with other Shopify services they choose. In such cases, Shopify processes the information in accordance with its Privacy Policy and Consumer Privacy Policy. • Marketing and Advertising We may use personal information for marketing and promotional purposes, such as sending marketing communications, advertisements, and promotional messages via email, text messages, or postal mail, or displaying advertisements for our products and services. This may include using personal information to better customize services and advertisements on this site or other websites. • Security and Fraud Prevention We use personal information to detect, investigate, or take action against fraudulent, illegal, or potentially malicious activities. If you choose to register an account using our services, you are responsible for keeping your account credentials secure. We strongly recommend not sharing your username, password, or other access details with others. If you suspect your account has been compromised, please contact us immediately. • Communication with Customers and Service Improvement We use personal information to provide customer support and improve our services. This is necessary to respond to customers effectively, deliver quality services, and maintain business relationships with customers in pursuit of our legitimate interests. • Administrative Operations and Other Measures We use personal information to confirm customers' usage status of our services, verify compliance with our terms, address cases where a violation is suspected or confirmed, resolve operational issues, ensure safe usage by customers, and maintain the quality of services related to our store. Cookies Like many websites, our site uses cookies. For specific information about the cookies used to operate stores on Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our site and services (including remembering your actions and preferences), perform analytics, and better understand user interactions with our services (for our legitimate interest in managing, improving, and optimizing our services). Additionally, we may allow third parties and service providers to use cookies on our site to better customize services, products, and advertisements on our site and other websites. Most browsers automatically accept cookies by default, but you can adjust your browser settings to delete or refuse cookies. Please note that deleting or blocking cookies may negatively impact your user experience, and some services, including certain functionalities, may not work properly or be unavailable. Furthermore, blocking cookies may not completely prevent the sharing of information with external services, such as advertising partners. Disclosure of Personal Information Under certain circumstances, we may disclose your personal information to external services for contractual purposes, legitimate interests, or other reasons consistent with this Privacy Policy. Such circumstances include: • Vendors or other external services that perform functions on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping). • Business and marketing partners to provide services or deliver advertisements to you. Our business and marketing partners will use your information according to their respective privacy notices. • When you instruct, request, or otherwise agree for us to disclose specific information to external services (e.g., with your consent to ship a product or when using your social media widgets or login integrations). • Collaboration with our affiliates or other companies within our group for legitimate business interests. • Compliance with legal obligations (e.g., subpoenas, search warrants, dispute resolutions with third parties, or similar legal requests), enforcement of applicable terms, and protection or defense of our services, rights, and the rights of our users or others. • In the event of a merger, acquisition, bankruptcy, or similar business transaction, personal information may be transferred to another company as part of the business, including services provided by us. For the purposes outlined in the sections "How We Collect and Use Personal Information" and "Disclosure of Personal Information," we may disclose the following categories of personal and sensitive personal information about users: Categories and Recipients of Personal Information • Identifiers: Basic contact details, specific order and account information. • Commercial Information: Order details, shopping information, and customer support data. • Internet or Other Similar Network Activity: Usage data and similar activities. • Geolocation Data: Location information identified via IP address or other technical means. Recipients: • Vendors and external service providers that deliver services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support providers, data analytics providers). • Business and marketing partners. • Affiliates. We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you. Links to External Services and Websites Our site may provide links to websites or other online platforms operated by external services. If you follow links to sites that are not affiliated with or controlled by us, please review the privacy and security policies, as well as any terms of use, of those sites. We do not guarantee or take responsibility for the privacy, security, accuracy, completeness, or reliability of information on such sites. Information you share in public or semi-public spaces (including on external services' social networking platforms) may be viewable by other users of our services and/or the external platform’s users, without restriction on use by us or the external service. The inclusion of such links does not imply endorsement of the content on those platforms or their owners/operators unless explicitly stated otherwise within the service. Children's Data This service is not intended for use by children, and we do not knowingly collect personal information from children. If a parent or guardian becomes aware that their child has provided us with personal information, they may contact us at the address below to request its deletion. As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" personal information of individuals under the age of 16, as those terms are defined under applicable law. Information Security and Retention Please note that no security measure is perfect or entirely impenetrable, and we cannot guarantee "perfect security." Additionally, information you transmit to us may not be secure during transmission. We recommend avoiding the use of insecure channels when sending confidential or sensitive information to us. The duration for which we retain your personal information depends on various factors, such as the maintenance of your account, provision of services, compliance with legal obligations, resolution of disputes, and enforcement of applicable agreements or policies. Your Rights Depending on your location, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and may only apply in certain circumstances. In some cases, we may deny your request to the extent permitted by law. • Right of Access/Right to Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information. • Right to Deletion: You may have the right to request that we delete personal information we hold about you. (However, changes to certain information, such as municipal names, postal codes, and financial institution names necessary for billing or payments, may require updates to your registered information.) • Right to Correction: You may have the right to request the correction of inaccurate personal information we hold about you. (Certain disclosures may be restricted if they would harm the rights or safety of individuals or hinder the proper operation of our business.) • Right to Data Portability: In certain situations and with certain exceptions, you may have the right to receive a copy of your personal information and request its transfer to an external service. • Right to Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal information. • Right to Withdraw Consent: Where consent is required for processing your personal information, you may have the right to withdraw this consent. • Right to Appeal: If we deny your request, you may have the right to appeal our decision by responding directly to our refusal. • Managing Communication Preferences: We may send you promotional emails, but you can opt out at any time by using the unsubscribe option in our emails. Even if you opt out of promotional emails, we may still send non-promotional emails, such as those related to your account or orders. You can exercise these rights as indicated on our website or by contacting us at the address below. We will not discriminate against you for exercising these rights. Before providing a substantive response to your request, we may need to collect information, such as your email address or account details, to verify your identity. Under applicable law, you may authorize an agent to make requests on your behalf. Before accepting such requests, we may require the agent to provide documentation proving that they have your authorization to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your requests promptly and in accordance with applicable legal requirements. Complaints If you have any complaints regarding our handling of your personal information, please contact us using the information provided below. If you are not satisfied with our response to your complaint, depending on your region, you may have the right to contact the relevant authorities listed below or lodge a complaint with your local data protection authority to contest our decision. International Users Please be aware that we may transfer, store, and process your personal information outside of your country of residence. Your personal information may also be processed by staff, service providers, and partners located in these countries. When we transfer your personal information outside of Europe, we comply with approved transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or equivalent agreements issued by the relevant UK authorities, unless the data is transferred to a country that has been deemed to provide an adequate level of protection. Contact Information If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please email us at info@irodori-table.com or visit our website at https://irodori-table.com/pages/contact.